Frequently Asked Questions

We offer a comprehensive range of printing services including:

• Large format printing (banners, billboards, signage)
• Vehicle wraps and decals
• Business cards and stationery
• Promotional materials (flyers, brochures, posters)
• Custom flags and fabric printing
• Trade show displays and exhibitions

Placing an order is simple:

• Browse our products in the Shop section
• Select your preferred size and specifications
• Upload your design or request our design services
• Add items to your cart and proceed to checkout
• We'll contact you within 24 hours to confirm details

We accept most common design file formats:

• PDF (preferred for print-ready files)
• AI (Adobe Illustrator)
• EPS (Encapsulated PostScript)
• PNG, JPG (high resolution - 300 DPI minimum)
• PSD (Photoshop files)

For best results, please provide vector files when possible or high-resolution raster images.

Our standard turnaround times are:

• Business cards, flyers: 3-5 business days
• Banners, signage: 5-7 business days
• Vehicle wraps: 7-10 business days
• Large format displays: 7-14 business days

Rush orders are available for an additional fee. Contact us for expedited service options.

Yes! We provide:

• Local delivery within Melbourne metro area
• Australia-wide shipping via courier
• Professional installation for signage and vehicle wraps
• On-site setup for trade show displays

Delivery and installation costs vary by location and complexity. Contact us for a quote.

Our pricing is based on several factors:

• Size and dimensions of the print
• Material type and quality
• Quantity (bulk discounts available)
• Complexity of the design
• Finishing options (lamination, mounting, etc.)

Use our online calculator for instant quotes, or contact us for custom pricing.

We accept various payment methods:

• Credit/Debit cards (Visa, MasterCard, American Express)
• Bank transfer/EFT
• PayPal
• Net 30 terms for approved business accounts

A 50% deposit is required for orders over $1,000, with the balance due before delivery.

Yes! Our design team can help with:

• Creating designs from scratch
• Modifying existing artwork
• Logo design and branding
• Layout optimization for print
• Color matching and correction

Design services are charged separately and quoted based on complexity and time required.

We guarantee 100% satisfaction with our print quality. If you're not happy:

• Contact us within 48 hours of delivery
• We'll investigate the issue promptly
• If the fault is ours, we'll reprint at no charge
• We may request photos of the issue for assessment

Our goal is to exceed your expectations on every order.